Guest Guidelines A to Z
Accessible Parking: 
Accessible Parking is located in the front of the Civic Center in Parking Lot B. Upon entering the lot, display proper identification (DMV placards/mirror tags or license plate tags) for direction to the reserved spaces.
View Parking Lot Diagram
Anyone parking in an Accessible Space without a proper permit will be fined by City of Roanoke police and the vehicle is subject to towing. Parking Lot Staff patrols frequently to help prevent fraudulent parking.
Accessible Routes:
Accessible Route to the Coliseum –
Use the Accessible Ramp on the south side of the Coliseum adjacent to the Plaza. Proceed up the ramp and onto the Plaza Level. Enter via the Gate 2 entrance at the top of the ramp. Ticket Takers will direct you to your seating location.
Accessible Route to the Roanoke Performing Arts Theatre –
Use the Accessible Ramp on the south side of the Coliseum adjacent to the Plaza. Proceed up the ramp and go left, across the plaza and towards the Performing Arts Theatre. Enter via the glass doors. Ushers will direct you to your seating location.
Accessible Route to the Mezzanine and Encore Grille –
Use the Accessible Ramp on the south side of the Coliseum adjacent to the Plaza. Proceed up the ramp and go left, across the plaza and towards the Performing Arts Theatre. Enter via the Encore Grille door (with a dark red awning). Upon entering the Encore Grille Door, take the elevator up one floor.
Accessible Route to the Exhibit Hall –
Use the Accessible Ramp on the south side of the Coliseum adjacent to the Plaza. Proceed up the ramp and go left, across the plaza and towards the Performing Arts Theatre. Enter via the Encore Grille door (with a dark red awning) and take the elevator down one floor.
Accessible Route to the Roanoke Special Events Center –
Access the Ramp on the south side of the Coliseum adjacent to the Plaza. Proceed up the ramp and onto the Plaza Level. Continue across the Plaza to the Special Events Center main doors. Take the elevator on the left, down one floor and enter the pre-function space of the Special Events Center.
The Roanoke Special Events Center may also be accessed via a ramp on south side of the Special Events Center building, adjacent to the front entrance. This ramp leads to the Event Parking Lot.
Accessible Route to the Annex/Administration Building –
Access the ramp on the south side of the Coliseum adjacent to the Plaza. Proceed up the ramp and onto the Plaza Level. Continue across the Plaza to the Special Events Center. Enter the main doors and turn right. Proceed in the glass doors and take the elevator up one floor to the Annex/Administration offices.
There is also an accessible ramp on the north side of the Special Events Center, adjacent to the front entrance doors, which leads to the Event Parking Lot.
Accessible Seating:
Accessible seating is available for our guests with disabilities. Please advise the Ticket Office representative prior to purchasing your tickets that accessible seating is requested. One companion seat may be purchased with each accessible seat, and, if available, additional companion seats can be purchased in the rows in front of that section.
Coliseum
Limited seating for guests with disabilities is available on the concourse level and in the box seats of the Coliseum. A lift is located on the southeast concourse for access to the arena floor.
Roanoke Performing Arts Theatre
Limited seating for guests with disabilities is also available in the Roanoke Performing Arts Theatre on Row R. Enter the Theatre from either Portals 11 or 12.
Animals:
Animals are not permitted in the Roanoke Civic Center except for guide, sign, and signal dogs to aide guests with disabilities.
Alcoholic Beverages:
Alcoholic beverages, illegal drugs, glass or metal containers of any kind may not be brought into the facility. Any such items will be confiscated.
Assisted Listening Devices:
The Phonic Ear Assisted Listening Device System (ALD) is available for use by guests of the Roanoke Civic Center and is functional in the Coliseum and the Performing Arts Theatre. This service is provided for guests to enhance the quality of their listening and entertainment experience.
Guests requesting the use of an Assisted Listening Device for an upcoming event should contact the Event Services Department or call the Ticket Office at 540.853.LIVE (5483). Guests should be prepared to provide a driver’s license or credit card to be held until the event’s end. Guests requiring a signer/interpreter must submit their request no later than two weeks prior to event date.
Audio & Video:
Cameras with professional lenses and flash attachments are prohibited from the Roanoke Civic Center. Permission to use small, point-and-shoot cameras varies by event and this information. Broadway In Roanoke performances do not allow cameras. Audio and video recording devices are not permitted.
Automatic Teller Machines (ATM’S):
An ATM is located in the Coliseum Ticket Office Lobby between Gates 1 and 12.
Courtesy Phone:
A courtesy telephone to allow for free-of-charge local phone calls is located between Gates 1 and 2 of the Coliseum Concourse and .
Family Restrooms:
Family Restrooms with a Baby Changing Station and Nursing Area are located by Gate 2 in the Coliseum, and on the north and south sides of the Special Events Center. Baby changing stations are provided in the Women's Restrooms throughout the facility.
Firearms & Weapons:
No persons are permitted to bring illegal weapons of any kind into the Civic Center. Law enforcement officials who are present in a non-working function and are armed should be brought to the attention of the manager-on-duty or the event manager and will be required to show identification. Anyone with an illegal weapon will be reported to authorities. Anyone with a concealed weapon will be asked to return it to their vehicle. All items, including coats and small bags such as purses and diaper bags, are subject to inspection.
First Aid:
The First Aid station is located on the north concourse of the coliseum between Gates 8 and 9. Emergency medical personnel is on site during most major and multiple events for guests in need of assistance. In addition to basic first aid treatment, an AED (automatic external defibrillator) is located in the administrative office located on the south concourse between Gates 3 and 4.
Intoxicated Guests:
Intoxicated guests will not be admitted into the Civic Center at any time. Intoxicated guests are subject to ejection from the event. Persons denied entry into the facility will be offered a full refund from the Civic Center Ticket Office.
Lost Children:
Anyone finding a lost child at a Coliseum event should immediately escort the child to Event Services located on the south side of the building between Gates 4 and 5. A brief description of the child will be circulated to security and Event Services staff. A public address announcement may be made if the incident occurs during an event. See Tag-A-Kid information below.
Lost & Found:
Any items found before, during, and after an event should be turned in to the administrative office. Items will be held for 30 days.
Noise Makers & Laser Pointers:
Noise makers (horns, whistles, etc.) and laser pointers of any kind are not allowed in the Civic Center at any time. These items are subject to confiscation.
Public & Educational Tours:
Public and educational tours are welcomed! We would love the opportunity to show you and your group our facility and help you plan your next event. Our staff will share with you about their specific areas of responsibility and provide you with interesting information that will give a better understanding of event planning and performance from the venue perspective. Please call 540.853.2241 to schedule your tour today!
Re-Entry:
The Roanoke Civic Center does not allow re-entry into the facility. Individuals with an admission ticket who enter the facility for an event and then leave the Civic Center are not allowed back in after initial admission. This rule does not apply to guests using the smoking area.
Reservation of Equipment:
The Event Services Department will be glad to assist meeting your event needs by reserving special equipment for you, such as sound & lighting, CO2, etc.
Smoking:
The Roanoke Civic Center is a smoke-free facility. Smoking is not permitted in public areas of the Coliseum, Performing Arts Theatre, Exhibit Hall or Special Events Center. Guests wishing to smoke must use designated smoking areas outside the building. Designated areas are as follows: Coliseum - Gate 4 (on the south side of the building) on the Plaza, and Gate 9 on the north side; Performing Arts Theatre – on the veranda of the Mezzanine Level; Exhibit Hall - steps at front entrance; Special Events Center – outside Coliseum Gate 4, on the Plaza.
Tag-A-Kid:
As a special service to our guests with children, we now offer the Tag-A-Kid program. Guests can acquire special wristbands from the ticket office prior to the event. Wristbands will be marked to identify seating locations where parents/guardians might be found if a child is lost. This service is FREE.
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