Accessible parking is available for guests with special needs and is easily accessible in parking lot A, in the front of the Civic Center. Ramps are located between the Coliseum and Performing Arts Theatre on the plaza and adjacent to the Special Events Center. A Genie personal lift with a height of 36 inches is available for stage access with advanced notice. For further information regarding Accessible Parking, Accessible Routes and Accessible Parking (For further information see Guest Services/Guest Guidelines A – Z).

Food and beverage must be served by Encore Catering, the official in-house caterer for the Roanoke Civic Center. No outside food or beverage is permitted.

You may choose to have a full-service event, purchase from our a la carte and party menus, or pick up orders. A 20% service charge and 10% sales tax applies for all full-service events. Floral arrangements and linens are available at an additional charge.

All contracts and menus must be signed and returned at least two weeks prior to your event. Food service requests made less than two business days in advance are subject to a 30% service charge. A guaranteed number of guests must be provided five days before your event and Encore Catering will be prepared to serve no more than 5% above that number. Customers are responsible for 100% of the guaranteed number, plus any additional portions served.

Additions, deletions, or changes must be made at least three business days prior to the event. An additional service charge of 10% totaling 30% will be incurred when such changes do not meet these time requirements. Cancellations that are made with less than two days notice prior to the scheduled event time will require payment of any costs of goods or services incurred by Encore Catering. When cancellations are made within two business days of the scheduled event, you may be charged the full price of the goods and services contracted.

Encore Catering Menus

Any shipments or freight scheduled for delivery to the Roanoke Civic Center should be scheduled in advance with the Event Services Staff. Unscheduled deliveries cannot be guaranteed for safe keeping and may not be accepted. It is preferred that deliveries be scheduled while a Lessee is present to accept them. All deliveries must be labeled with the event name and facility contact.
Merchandise
All rights to sale of merchandise are reserved by the City of Roanoke, through the Roanoke Civic Center. Any exceptions to this policy must be approved in writing in advance by Civic Center Management. The right to approve distribution of merchandise for "sampling" purposes is likewise reserved. A merchandise fee of 30% plus VA sales tax of 4.5% will be charged. House provides sellers. Merchandisers should contact the facility 2 weeks in advance so that sellers and equipment may be in place. Please contact Samuel Penn-Timity

The Roanoke Civic Center requests your compliance with the following rules and regulations:

1. Arrangements and approval of decorator move-in dates and times must be made with the Roanoke Civic Center in advance of the event day.

2. All exhibitor booths and tents must be set in compliance with fire codes. No passageways, doorways, or elevator entryways may be blocked. A distance of no less than 4 feet must be maintained allowing access to areas of entry or exit. This also includes entryways to the kitchen, other inside doorways, and exits. Please contact the Roanoke Civic Center for further information and assistance when planning your event.

3. It is imperative that our facility receives your exhibitor booth floor plan and all electrical requests no less than ten working days prior to the move-in of the event. This will allow our electricians time to prepare and obtain all cords and equipment needed to accommodate your requests.

4. The Roanoke Civic Center shall not be responsible for the load-in of freight from Exhibit/Trade Show events. A representative of the company designated by the promoter to handle this must be on hand upon move-in to accept freight deliveries. Freight deliveries made prior to move-in day must be held at an alternate location arranged by the promoter or representative of the decorating company until load-in day.

5. Forklifts may be rented from the Roanoke Civic Center or from an outside source. Advanced notice of forklift rentals is required to ensure availability. Forklifts are operated by certified union personnel at prevailing I.A.T.S.E. labor rates.

The Roanoke Civic Center is conveniently located at the intersection of Williamson Road and State Route 460, just off Interstate 581.

Air transportation is available only five miles north on I-581 at the Roanoke Regional Airport serviced by several major air carriers. Ground transportation is provided by Valley Metro city buses which pick-up and drop-off in front of the Civic Center every hour (every half-hour during morning and afternoon rush). Taxi and limousine service is also available and convenient within the city.

From the North - Take I-81 South to I-581 South, Exit 143. Follow I-581 South to Exit 4E (Orange Avenue). The Civic Center is at the corner of Orange Avenue and Williamson Road.

From the South - Travel US 220 North to I-581 North to Exit 4E or 4W (Orange Avenue). The Civic Center is at the corner of Orange Avenue and Williamson Road.

From the East - Travel US Route 460 into Roanoke. The Civic Center is at the corner of Orange Avenue and Williamson Road.

From the West - Travel I-81 North to I-581 South, Exit 143. Follow I-581 South to Exit 4E or 4W (Orange Avenue). The Civic Center is at the corner of Orange Avenue and Williamson Road.

Click here for Driving Map

Box Office Fee: 3% of all Ticket Sales
Charge Card Fee: 3.25% or Prevailing Rate
Clean Up Fees: Dirt Events $1,000.00
Tape/staple removal from walls, tables, floor (interior & exterior) $25.00/hour, $100 min.
Gaffer's tape available for purchase in the Event Services Department for $15.00 per roll.

Group Sales Commission: 10%
Merchandise Fee: House Provides Sellers: 30%
Trash Removal: $25.00/hour

(Subject to Availability of Civic Center Inventory; prices subject to change without notice)

Assisted Listening Devices (ALD) No Charge (available upon request)
Acoustical Shell $25.00/sec.+ Prevailing Labor Rates
Barricades $10.00 each
Boom lift - $150.00 each for Move-in and Move-Out; includes lift operator
Camping - All camping is on a first-come, first-served basis $15.00 per day (space only)
Chairs (limited availability) .50¢ each per day with a cap of $1.25 for multiple days
(No charge for catered meals on premise)
Electrical Outlets Advance Orders Floor Orders
120V - $35/single hookup
per duplex receptacle 120V - $45/single hookup
per duplex receptacle
208V - $65/single phase 208V - $80/single phase
208V - $95/three phase 208V - $115.50/three phase
480V - $200/single phase 480V - $275/single phase
480V - $250/three phase 480V - $350/three phase
Labor Rates - $75 per hour (2 hour min.)
FAX - Per Page $1.00
Flip charts (for easels) - $20.00 each
Forklift $175.00 per day or $60.00 per hour
Forklift - Operator Prevailing I.A.T.S.E. Rates
Genie Lift $75.00 per day or $25.00 per hour
Harlequin Dance Floor $200.00 + Prevailing I.A.T.S.E. Labor Rates
Ice Time - Per Hour $215.00
Internet DSL - $150 per event per day
Iron $15.00
Ironing Board $15.00
Lags - $5.00 each
Lavalier or Cordless Microphone $30.00
Microphones: Corded Microphone $20.00
Music Stands $5.00
Music Lights $5.00
Parking Lot Patch (for holes left by tent stakes) $10.00/hole
Phone Line: House
Restricted line - no long distance except with credit card $100.00 per day; Unrestricted - $200.00; Wireless internet - $250 per event
Phone Set $20.00
Photo Copies $.25 for black & white; $.50 for color copies; cost applies to quantities of 25 or more
Piano: Concert Grand (Performing Arts Theatre Only) $250.00; Baby Grand $150.00; Upright $50.00
Piano tuning charged at prevailing rates
Pipe and Drape (limited availability) $1.50/running foot
Podium No charge for meetings (available upon request)
Projection Screen (8’x6’, 8’8’) $20.00
Pyro Permit $45.00 (or prevailing rate) per performance; contained gases only
Risers (4’ x 8’ sections with heights of 8”, 16” or 24”) No cost as stage up to 12’x24’. Additional risers as add-ons or as individual pieces - $5 per section
Sound System:
Portable Sound System (includes 1 corded microphone) $75.00
Spotlights - Super Trooper and Xenon - Per Performance $75.00
Staging: Coliseum - Up to 60' x 80' No Charge
Exhibit Hall - Up to 12' x 24' No Charge
Additional $8.00 per section
Tables (limited availability) - $3.00 per day with a $7.50 cap for multiple days
(No charge for tables & chairs when used at catered events on premise)
TV/VCR (25") $50.00
Wardrobe/Coat Racks $10.00
Washer/Dryer $50.00/set
Water usage (applicable for parking lot events) $15 per hook-up; $30 for high consumption (aquariums, spas); $30 + $.05/gal. for continuous consumption.
Water Usage:
Water in the Special Events Center (SEC) flows at 60psi. The drain capacity is equivalent to a household drain; spas will drain with no problems. There is a storm drain at the loading dock that may be used as well. A vendor needs a common garden hose to access the water. The RCC will have a quick-connect to attach it. The water is potable and can be used for a cooking show.

Event Staffing Rates (Printable Version)
(Subject to Change Without Notice)

Hourly Rate
Events Manager $13.90
Usher Supervisor $12.90
Event Staff $11.25
Event Staff - overnight $13.90
Event Staff - overnight (less than 72 hour notice) $16.90
Receptionist $11.25
Ticket Seller Supervisor $12.90
Ticket Seller $11.25
Fire Panel Operator $11.25
Emergency Medical Staff $25.00
Parking Attendants $11.25
Parking Supervisor $12.90
Police Supervisor $35.00
Police Patrolman $30.00
Uniformed Security Guards $14.00
T-Shirt Security Supervisor $16.50
T-Shirt Security Personnel $14.00
Overnight Personnel $15.00
Score Keepers / Clock Operators $10.90
Runner Supervisor $200.00 per day,
Runners $175.00 per day, not including additional charge for vehicle gasoline when applicable.

The above rates are based on a four (4) hour minimum with no overtime charges and no additional fees. All staffing must be provided by Licensor. Events that conclude after midnight will be charged at a rate of time and a half. Holiday rates billed at 1.5 times per hour. Holidays are defined as the following: New Year’s Day, Thanksgiving, and Christmas. During certain holiday seasons, overtime may be charged on additional days.